Refund Policy

  • Refunds are handled on a case-by-case basis with the goal of keeping our customers happy. Please reach out to use within 5 days of purchase if for any reason you are unsatisfied with your purchase. 
  • RETURNS: Unfortunately, we are unable to accept returns, but if you have any problem with your items, please contact us at to open up a conversation on how we may address your concern. 
  • SCRUNCHIE EXCHANGES: We do not currently conduct exchanges for online scrunchie orders.
  • DEFECTS: We aim to get it right the first time which is why we inspect each product 3-4 times throughout our quality control process. If you feel you have received a defective product, please contact us at with your order # and a photo of the product in question to open up a conversation on how we can make this right. All scrunchies come with a 6 month guarantee or we will replace it.